RETURNS & EXCHANGES
We want every EMBRO piece to be one you're proud to wear. If something isn't right, here's how we make it right.
RETURN WINDOW
You have [7 / 14] days from the date of delivery to request a return or exchange.
ELIGIBILITY
To be eligible for a return, your item must be:
— Unused, unwashed, and unworn
— In original condition with all tags attached
— In its original packaging
Due to the nature of embroidered and puff-printed garments, items showing signs of wear, washing, or damage will not be accepted.
NON-RETURNABLE ITEMS
— Items marked "Final Sale"
— Gift cards
— Items returned after [7/14] days
HOW TO INITIATE A RETURN
1. Email contact@theembro.co.in with your order number and reason for return
2. Our team will confirm eligibility and share return instructions within 24-48 hours
3. Pack the item securely with all original tags and packaging
4. Ship to the address provided by our team
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
REFUNDS
Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed to your original payment method within [5–7 business days].
Please note: original shipping charges are non-refundable.
EXCHANGES
Want a different size instead? Email us at contact@theembro.co.in and we'll guide you through the exchange process, subject to stock availability.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 48 hours of delivery at contact@theembro.co.in with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.
QUESTIONS?
Reach out to contact@theembro.co.in — we're happy to help.